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ABOUT SPECIALIST CARS STEVENAGE.

The needs of BMW drivers are specialised. We have the expertise to help in every possible way.

Latest News & Events

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Our Service Centre is getting a Facelift.

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Exclusive Offers On the X1 & X5.

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BMW New Car Sales Executive Job Opening

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BMW Sales Building Refurbishment

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Snow Centre Partnership 2017

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David Lloyd Partnership Announcement

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Harpenden Rugby Club Partnership

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Luton Rugby Club

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Tring Cricket Club Partnership

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Knebworth Cricket Club

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St Michaels Manor Partnership

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Odyssey Gym Knebworth Partnership

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Luton Town Football Club Partnership

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BMW i8 Roadster

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BMW 6 Series GT Launch

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2017 BMW X3 Launch

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Bump it. Snap it. Send it.

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0% Financing on Servicing & Parts at Specialist Cars

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Impress with the new BMW Shadow Edition

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Diesel Technology Informer.

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Specialist Cars VIP BMW M2 Launch Event

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Hiring: Retail Sales Consultant

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St Albans Motor Show - 20th March 2016

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BMW i Lap London Event

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BMW Electric Week, 19 - 28 Feb.

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Specialist Cars - BMW Marketing Champions 2015.

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Roof off. Game on.

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BMW Integrated Navigation at Specialist Cars

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BMW Head-Up Screens at Specialist Cars

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BMW Advanced Car Eye at Specialist Cars

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Where Next?

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Explore the New BMW 5 Series and the BMW Range.

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2017 I3 & I3s Coming soon!

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The All-New BMW X2 Reveal.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Clive Fletcher

Head of Business

Clive James

Finance Director
  • Department Accounts

David Nolan

BMW Used Car Sales Manager
  • Department BMW Sales

Paul Humphrey

BMW New Car Sales Manager
  • Department BMW Sales

Ian Payne

Retail Sales Manager
  • Department BMW Sales

David Hannibal

Retail Sales Manager
  • Department BMW Sales

Aaron Shiels

Retail Sales Manager
  • Department BMW Sales

Jag Chima

Retail Sales Manager
  • Department BMW Sales

Claire & Mary - Anne

BMW Showroom Hosts

Angelo Evangelou

Retail Sales Consultant
  • Department BMW Sales

John Hanley

Retail Sales Consultant
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Department BMW Sales

Lee Wadsworth

Retail Sales Consultant
  • Department BMW Sales

Wendy Lee

Retail Sales Consultant
  • Department BMW Sales

Ashley Baulk

Retail Sales Consultant
  • Department BMW Sales

Megan Ralph

Retail Sales Consultant
  • Department BMW Sales

David Carr

Retail Sales Consultant
  • Department BMW Sales

Dean Fullard

Retail Sales Consultant
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Department BMW Sales

Marcus Stevens

Retail Sales Consultant
  • Department BMW Sales

Fred Prince

Retail Sales Consultant
  • Department BMW Sales

Mark Hegarty

Group Used Car Buyer
  • Department BMW Sales

Laura Hazelton

Group Marketing and CRM Manager
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Department Corporate

Adam Zieba

Business Development Manager
  • Department Corporate

Brian McCann

Local Business Development Manager
  • Department Corporate

David Venn

Local Business Development Manager
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Department Admin

Calder Leighton

Aftersales Manager
  • Department Aftersales

Robert Dunnett

Service Manager
  • Department Aftersales

Marc Somers

Parts Manager
  • Department Aftersales

Sam Giambrone

Service Reception Host

Wayne Clark

Service Advisor
  • Department Aftersales

Tracy Merson

Service Advisor
  • Department Aftersales

Gareth Robinson

Service Advisor
  • Department Aftersales

Ashley Hadfield

Parts Advisor
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Department Aftersales

Don Brown

Parts Advisor
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

After giving up-to-date contact information when leaving my car key at the service centre a voicemail was left on an old/incorrect number taken from different source. I therefore had to chase the department to find out what was going on.

Service

You resolved the issue quickly and I received confirmation the car was ok to drive again.

Service

Good all round service from reception to technician

Service

Completly satisfied. I was disappointed that the cost of 2 new tyres was £150 more than the cheapest quote. For convenience, I would've preferred the work to be done by BMW. Unfortunately, there was no room in the price.

Service

please see above

Service

The service was efficient and I particularly appreciated the fact that my car was collected and returned to home. Living alone, this service is very helpful.

Service

Kind and Courteous Staff

Service

Raymond was a complete super star, I needed the car fixed by the end of the next day as it was being traded in. Raymond made that happen for me.

Service

To book my car in for a new bmw badge and wait over an hour was ridiculous. A 5 minute job should be just that. If I hadcar gleaned it would’ve been longer!!

Service

Service on car is always completed to agreed time however the courtesy car wash can delay collection of car sometimes .

Service

I never have any hassle

Service

As above and very helpful.

Service

The appointment went smoothly and the work and valeting were excellent, if slightly late on being completed.

Service

All explained during progress

Service

they are wonderful xx

Service

Booking, welcome, time to complete all to plan

Service

Prompt and efficient service.Very helpful service advisors.

Service

Waited 2 hours for oil change/ service only to find the oil level low on my first journey the next day and had to stop on side of motor way to add 1 litre of oil

Service

Service reception were busy hence a wait, otherwise excellant

Service

Exceptional service from David Carr

Service

Car was done within specified time, pleasant surroundings to wait in, no problem with parking BMW GT in Mini only space :)

Service

Professional and helpful staff who treated me very well.

Service

In the feedback I asked about the possibility of buying identical replacement tyres. The answer was: " I don't know." Perhaps that answer should have been appended by; " but I'll find out."

Service

Excellent.

Service

I was treated very well & every effort was made to make sure my car was properly repaired. The staff made sure that I was not inconvenienced & replacement cars were made available while mine was off the road.

Service

See above.

Service

Uncertain of ethics in pricing and work carried out potentially was fraudulent claiming me to pay when work was not done.

Service

Service prices are competitive, kept informed about any problems, personable staff engagement, extras such as valeting car, transport to/from station and useful waiting facilities

Service

Problem resolved within the day and done under warranty. Only issue I had was not getting a call to tell me what work was being done and when it would be ready.

Service

Slow on dropping off as car hire car was faulty and slow in collection as they were busy or short staffed. Team were excellent just overstretched

Service

See previous comment

Service

We had pre arranged to have a lift to the retail park while the car was being serviced, but when we dropped my car off we had to wait quite a long time for your driver to become available to take us.

Service

Specialist cars are always very helpful and the staff always try to go above and beyond the levels of service expected

Service

Every BMW garage I have been to in the past show no interest in providing exceptional service. People I have met have always been very rude and one almost feel like I am wasting their time but not this time!Thanks!!

Service

I took rather longer than I thought necessary. The replacement part was not fitted properly and I had to fix it myself.

Service

One slight problem as spare part ordered did not fully solve the problemAnother appointment made very quickly

Service

Sarah the lady I dealt with kept in touch with me and was happy to help me get my wheels refurbished. Very happy

Service

Very satisfied, but the CBS reset on my car was not completed successfully and I had to return for this to be completed.

Service

see the first answer ,if this had been my first visit ,not sure I would be back , this however is our third car from specialist cars so we know how good it can be ,

Service

I travel over 40 miles each way to use Specialist Cars. The main reason is the friendliness of staff. You are always made to feel welcome and treated as if you are their priority customer, even during busy periods.

Service

The only comment I would have is around the transport offered from the station which is great, however as a lone woman getting into a car or approaching a car with 2 gentlemen sitting in it without any Specialist cars signage (even a board) is quite

Service

I was offered a replacement car for the day when my car was being serviced but not informed about the £10 insurance charge, which I was forced to pay. By the time I was informed, I had no other option but to pay or pay for a taxi.

Service

Whilst the MOT was okay I still have not received the paperwork which I was promised in the post the next day. I have not had confirmation of when the car will be in for a diagnosed heating problem again told I would be called next day (24.11.17)

Service

As for answer 1

Service

Quick and easy to sort out

Service

It would have been 5*, but I needed to come back as some adhesive was not available.

Service

Could have been more if they would have provide actual root cause of why the car is giving only about 2/3rd of the projected mileage.

Service

As usual, 100% satisfied with the service, customer service and the price.I have held a driving licence for over 50 years. I have owned many cars and dealt with many garages. Since I bought my car of Specialist cars six years ago, I always use them

Service

Work done as requested in the timeline specified.

Service

Mot dealt with promptly

Service

Have provided excellent service for over 25 years

Service

As above. The friendliness, professionalism of the staff is great

Service

Poor waiting area for customers with no provision at all for those who want to do some work in peace. No quiet area: children of one customer were belting around on toy carts / buses and making a load of noise for an hour. Business needs provision.

Service

Organised minor services on the day. Service area pleasant. Free WiFi a bonus. Free teas, coffees and soft drinks all great!

Service

Great team, and always a polite can do attitude from who ever you speak to.

Service

Everything up to usual high standard

Service

The week before I had a red light come on so booked the car in , after dropping the car off and on my way to work I was told that when BMW had MOT the mechanic forgot to reset the computer. I had taken time off work to drop and paid for a train .

Service

Dropped car off for a quick brake fluid change only to be told it needed an hours worth of work to be done changing filters which was fine then half an hour after being told this My car was still in the car park whilst others were coming in and out

Service

I thought my car required a service but it turned out that the computer required re-setting. I think some companies may have gone ahead and changed for servicing my vehicle

Service

Same comments as above

Service

The service and miss diagnosis of the component. And the operator did not return my call or investigate the incident.

Service

nothing to complain about!

Service

unacceptable waiting time to collect loan car and leave site (around 1.5hrs). poor workman ship carried out during fitting of new parts, and damage caused to my vehicle in the process resulting in the job having to be redone completely

Service

Again i was surpised to see a circle of 5 employees all drinking coffee and had to ask three times if the driver of the X5 was a BMW employee, i eventually got an answer after they realised i wanted an answer. Yes it was an employee. contd below

Service

Great Service

Service

despite a few days delay trying to email the dealership, I ended up ringing up and speaking to someone, from then, nothing was too much trouble, Cathryn emailed and Graham (I think), phoned me once my car was there and being dealt with.

Service

Good service, timely efficient and courteous.

Service

A brilliant experience

Service

The Technician listened to my concerns and provided a solution.

Service

Phoned through to book a service a week before it was due, upon arrival I was told they had no record of my car being in for a service.But credit to the service team they found a space and I was still able to have my car serviced

Service

Car was picked up and repaired and cleaned

Service

Very efficient, I could work while car serviced, have a coffee, car finished on time and cleaned

Service

Thought the cost of the brake fluid change was high, would have been 5 stars if cheaper and better value for money

Service

My car was returned as promised and in great working order

Service

Did not reset the tyre settings on computer so assumed had a problem with tyre on leaving the services department and also the length of time it took to get the valet team to complete the cleaning from me being told the car had been serviced 2hrs

Service

Easy to book, friendly staff and facilities make it easy to work while I wait.

Service

As above, I have to make a separate trip now as the vehicle check was not noted. The service warning for service was at 1800 miles and the vehicle check now at 900 so should have been picked up.

Service

Excellent service and quality, polite, helpful informative staff.

Service

Good apart for a longish wait for the car valet (1 hour)

Service

Took longer than I expected

Service

I accepted the offer to have my car valeted and washed. Had I known this would add another hour, I would have declined the offer.

Service

Very satisfied with all aspects

Service

Ease of booking and support in taking me home

Service

Albeit in for the third time for the same issue it has finally been fixed

Service

Just very good service

Service

Very helpful nothing to much troublek

Service

Person on reception made me wait for a "service adviser" then proceeded just to chat with his mate (he could have booked the car in (i don't see why it takes 20 mins to book in a car when you al ready have my details)

Service

Fairly

Service

On time within budget.

Service

Skilled and experienced staff both at reception and in the workshop.

Service

As above.Very poor customer services.No apology.

Service

Fast, friendly and efficient customer service.

Service

The problem was not resolved

Service

Good professional and friendly service as your expect from BMW .

Service

Everything was very good

Service

Car cams back clean and in time

Service

Potentially dangerous faults and problems with my car were detected at a routine service. The team quickly found me a slot for repairs, thus enabling me to be mobile for an important business week.

Service

Service performed as arranged in timely fashion

Service

Had a minor problem but the guys could'nt do enough to get me sorted.

Service

Exceptional customer service and care.

Service

Software upgrade wiped out some of the personal settings which needed to be reset.Loan car was unavailable at an earlier appointment.Appointment was the fourth time we'd tried to book it in for the safety recall inspection.

Service

Job done ok (as far as I can tell) but really took too long. Booked for a 90min express service, arrived at 8am (booked for 8:30) baut waiting until 11am.

Service

done what was requested very quickly and efficiently

Service

All Staff were courteous.

Service

My safety camera was unplugged and not plugged back in at the end of the service. I had an incident the following day and did not have the recording! I complained and was told I would get a call back asap, 6 days later I am still waiting.

Service

The staff are professional and helpful and friendly

Service

I was very pleased with the friendly, efficient and professional service received.At the same time as having a service I had an MOT at a very competitive price.On collection it was lovely and clean, a real bonus!

Service

Issues the car were bought in for under warrranty were all solved

Service

everything just taken care of with no fuss..

Service

Good service , kept me up to date whilst waiting.

Service

Just took a little time to get to a service manager - otherwaise excellent

Service

I had a smart repair to the front bumper. When I got home I could see slight over spray to the front number plate surround. I removed this rather than take it back which is 10 miles away. I think that more attention to detail is required.

Service

first class service and information , but still a little pricey compared to other online servicers

Service

Work done in timely & professional manner

Service

Staff are friendly and meet my needs while keeping me informed

Service

end of warranty check, service and MOT all done within a few hours plus car valeting.

Service

All of the technicians are friendly and professional. A lady from reception even called me 2 days later to make sure everything went well at my appointment. Really going the extra mile to me personally.

Service

No update on progress after two hours

Service

Excellent service & attention to detail provided by Lee Barker during the whole process

Sales

process was easy and information very good

Sales

on time and fully explained

Sales

professional approach

Sales

The purchase experience was spot on. The only gripe on collection was the polish hadn't been cleaned off properly in one or two areas but our Sales contact was quick to put this right for us.

Sales

Great all round service!

Sales

Gary the salesman who dealt with me was very welcoming and made the whole process really easy and stress free. Very pleased with the service.

Sales

Very seemless process without the usual elongated negotiation process you experinec with other brands. Due to a slightly longer delivery process due to an issue found with my car at the distribution centre I was given a loan car for Xmas

Sales

From start to finish the whole process was completely effortless.

Sales

Excellent service,very friendly and helpful

Sales

Anytime I walked into the BMW centre after the sale, I was still looked after. The various staff I had spoken to during the sale came over to speak to me again- just to see how I was getting on.

Sales

Our experience was really good. The only downside we had was when I initially applied through the website for a test drive no-one called me back. A new system had been installed. I had to phone a few times to then secure an appointment.

Sales

Purchased the car in the showroom. Assistants very helpful.

Sales

Overall, it was very good, but I felt the negotiation process was unnecessarily drawn out; I was left sitting on my own for large periods of time; after agreeing a purchase, I was contacted to say that it was not possible and I had to change my order

Sales

Same reasons as above

Sales

Nothing was any trouble the moment I arrived at BMW Stevenage, everything went smoothly and I was very satisfied.

Sales

I would have preferred a better deal given that I was replacing like with like and it did not reflect what I had been led to believe at the initial purchase.

Sales

Fully updated on what was happening and we had as much time as we wanted to discuss the technology and workings of the car when we picked it up.

Sales

A great experience, Sales team very polite and attentive

Sales

Sales rep and financial rep were both very helpful and not at all "pushy". The full explanation of the functionality at time of delivery by the sales rep was really helpful.

Sales

They couldn't do enough to sell me this vehicle

Sales

The new car was delayed due to storms holding up shipping. The dealer provided us with a loan car while we waited and offered excellent service.

Sales

We didn't actually go to buy a new car but everything was made so easy and straightforward and Darrin Taylor was very helpful in answering all our questions and looking after every need that we did walk away with a new car!

Sales

very helpful.

Sales

The salesman helped me a great deal with the specification. The car was delivered at least on time and in immaculate condition.

Sales

The sales contact was considerate; helpful without pressure to buy; agreed a satisfactory deal; open regarding delivery issues; arranged a clearly explained hand-over followed by excellent support from a BMW Genius.

Sales

from the test drive to collecting the car everthing was so smooth

Sales

Gary Hampton of Stevenage was excellent to deal with and kept me informed throughout

Sales

Absolutely outstanding service and info about car , money etc.

Sales

I would have given 5 stars but delivery delayed because the car delivered was incorrectly specked. Did not mark down more because of the manner in which the mistake was dealt with.

Sales

Had to return car next day for a small issue hence not 5 stats

Sales

Thoroughly professional, courteous, helpful and informative.

Sales

Made to feel like a valued customer. finance explained clearly. Sales chap Ashley nothing was too much trouble.

Sales

Everything was explained step by step unlike other manufacturers. Updated on progress regularly.