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Had small problem, but dealt with quickly and without problem.
Professional hand over and I was kept informed all of the way. A stress free conclusion.
Would have liked a courtesy car for the day but availability would have taken the mileage over recommended figure
Car was picked up and returned to my home address which is very useful. Everything happened as agreed.
Very friendly and helpful throughout
Smooth and efficient, as usual.
problem was within 24 hours of buying the car, delay between a local dealer and yourselves was disconcerting and took a week to fix. Service made NO contact all done through the sales rep and our pushing for info, never really got explanation
Everything always done on time and to our satisfaction
I took my car for its second service. When I drove away I noticed that the car was suggesting it needed the brake fluid changing in September. The service was in August.I phoned to question- can't do it as part of the plan come back two weeks later
Efficient. Knowledgeable. Pleasant.
As above but with additional lack of knowledgable staff
It was obviously not fixed (a vibration) however returned to me as resolved (at the 1st visit)
All staff were very helpful and professional
Maintenance check completed efficiently and handbrake adjustment requested has given me peace of mind.
They did the job, and kept me informed.
Car in for repair twice in a week but now seems ok. No loan car offered firs time and was without a car for. 3 days. Car arranged second time. Ian the technician was very helpful.
Excellent customer relations.
Vehicle low oil warlning light illuminated on way home, needed to return vehicle to have correct level of oil added. Ian Freeman dealt with it instantly and efficiently as he always does.The vehicle misfires in wet. This still happens.
Keep me well informed
You would have to contact me
Quick and efficient service.
Kept waiting far too long 11/2 hour service took 3 hrs
I was given a number of calls to keep me updated on progress with the repairs and nothing was too much trouble for the service team.
Fault fixed but as it is a common fault perhaps should have been recalled?
Had to wait quite a long time to be seen (30 minutes) compared to previous services elsewhere. however staff were friendly and attentive
Engineers were on the ball
Still waiting to hear about an update for the navigation system
good service but always a little late on the time promised.don't be so ambitious with the estimated finish time and I wont come back so early and have to wait.
I feel cheated and made to look like a idiot by someone trying to get more money from me.
Very good service and quick turnaround time. Wash and vac could have been better though.
Super efficient, helpful and friendly. Could not fault the service at all.
Service completed to spec and time. Additional items were identified and I was able to discuss early resolution. Costs were competitive.
The work was completed while I waited (Brake fluid service) and the car was cleaned before I left the dealership. In the interim I was able to work using the centre's Wi-Fi and enjoying light refreshments.
Note sure whether or not to blame Specialist Cars from wrong setting of service indicator and for issuing no reminder of service due. Having said that they worked hard to correct the mistake. Service was carried out 2 months overdue - which cost me.
I received conflicting information - when car recovered I waited until later on to check it had been received (would have expected a courtesy call to say it had arrived) then had to chase the following day to find out what was happening!
Time lines are a bit off. Left the car all day, no phone call as to progress on arrival told the programming would only be 10 minutes which turned out to be 30 minutes. Then the car was washed, told this would be 20 minutes turned out to be 50 minute
Same as above
Wayne, the Service Advisor, was having to deal with separate issue report by myself and my husband. He managed us both very well.
It was just an MOT but always enjoy visiting Specialist Cars with comfortable reception area and knowledge that the car is being inspected by BMW experts.
Friendly stuff and professional
See my comments above.
Took 3 hours for someone to call me back
The staff were very helpful in finding us a car within our budget
I was there for an MOT and, at £39.99, it was cheaper than far less superior garages....my car was valeted and cleaned amazingly also for this price so I left feeling very impressed and happy
Couldn't answer question on car
Booked me in quickly. Gave us a reduction in cost on oil service on my bmw m5 just for being a regular, loyal customer
No courtesy car available. Nobody available for 45 minutes to provide lift to station. Fault not corrected according to car system on first visit and then no clue as to why warning did appear when re-examined
Good friendly polite service.
Made me feel welcome from start to finish
See answer to Q1. Repair not fully completed first time. Not good enough given prices charged.
delivered service quality matching the BMW brand expectation
I end up not having my car back for 3 days. New car under warranty, should provide courtesy car anything over a day.
I like my local service because very friendly team work! Specially would like say Thank you to Colin Donno great customer service provider!!!
Always receive excellent service from Specialist cars. Always friendly and welcoming and helpful.
HELPFUL AND KEPT ME FULLY INFORMED OF PROGRESS
Late arrival on collection
Quick, efficient, attention to detail, customer care excellent.
Very friendly and efficient staff
They did exactly what they promised the car was ready when they said The service advisor was very polite and answered my questions about what they had done and other information I needed
The service on the car was good and car cleaned but as per the above personal service was poor
I have to keep reminding Service to leave the car as they find it, i.e. The radio on the same station, all the dials as they found them etc, etc, and this does not happen.
see above. Being told my car would be ready in 10 mins and having to wait 40 mins gave me the distinct impression that I was being fobbed off.
quick and efficient service
The problem that the car went in for has returned.
Would have said 'completely satisfied' except when the car was serviced, a tyre was replaced and I was told it would cost £168, when I went to collect the car it was in fact £198, I assume that I was told the VAT exclusive price.
Only garage out of three others who understood our situation and frustration. Living in N Ireland and enroute to France with a caravan on tow is not ideal when car develops a problem. That compounded with the fact we are senior citizens
Extremely courteous and prificient
I had to return to get my service light reset
The service was personal, communication was excellent, repair was completed quickly and efficiently
Job completed on time and drop off to station. Only thing that would be better is to have more courtesy cars available
Collection and delivery of car very good and efficient. Only dropped a few points for same reason as in question 1
I commented that my car loses power when it firstly starts up before my warranty was over and I took it in and they done some work on it and nothing changed it still loses power, now my warrantys over they want nothing to do with me, not returning
Car was repaired and cleaned
Slight delay in having the car returned tome after the work was finished.
Excellent care by staff
The faults were addressed but the car was returned to my wife unwashed. I did receive an email explanation of the engine fault which was appreciated.
We took the car back due to a fault on the transmission On collection no reasons were given about what was found.
They had to keep the car in overnight as a part was required. The service guy I dealt with was extremely fair with the pricing and gave me a loyalty discount. He was very helpful and alsoan obvious enthusiast.
The representative overseeing my service failed to contact me about timing and cost. I had to contact the service centre myself. However, all was done within the day so overall satisfied.
Great reception, lots of vehicles and sales people to talk to whilst a good service was carried out
Great service and well looked after
All round excellent experience
Lee wadsworth was a true "Old School" sales exec.... no hard selling, no wrong info, true to his words and most importantly did every thing possible to satisfy our requirements right from the quote stage the delivery stage
Our salesman (Gary) was helpful, friendly and very knowledgeable, we was kept up to date with all information and progression of our order.
Specialist Cars provided an outstanding customer experience with my purchase led by Gary Hampton.
The sales person was extremely professional, upgrading my car to a new one was very easy and the process simple and a pleasure.
Ashley Baulk was good as my contact
I was informed because I wanted a petrol car that it could take up to 12 weeks for delivery. I was kept informed of progress regularly.
Everything went smoothly and to plan & I was kept well informed as to the delivery date of my new car.
I was informed all the way through the purchase to the highest degree
Given regular updates on the progress of my new car. Always someone available to help with any questions I might have.
Was kept well inform any issues was sorted out straight away
The sales people are friendly and ensure that you are treated as a valued customer. They maintain contact and as a returning customer it is nice to be recognised by familiar faces.
The sales representative Darrin Taylor kept me informed at every stage of the process, from placing of the factory order to ultimate delivery of the car. The handover process was very comprehensive and helpful.
Good customer focus
They make every visit a pleasure, very polite welcoming, and I always have free drink
Angelo Evangelou, helped us every step of the way with the purchase of our new BMW car with Motability. His personal attention, helpfulness, knowledge and honest straightforward approach were excellent. Hospitality from Angelo and Staff very good.
This is the first time I have purchased a brand new car for personal use and have driven company cars in the past. So this experience was special for me and my expectation was high. BMW exceeded that expectation in both service and attention.
Lee and Ian always very helpful. Lee is superb would not buy a BMW with anyone else
See answer to first question. I would also add that when I asked to change components of my order late in the day the centre managed to do so, despite theoretically it being too late.
Customer services is excellent... I would have like to have given more extended explanation of the applications in the car, but apart of that, I am very satisfied.
I would've given 5 stars if the car was delivered on the day it was registered.My car was registered on 30/06 but wasn't delivered until 6 days later. Otherwise the whole process went very smoothly and rather quick. 5 to 6 weeks from order to delive
Clear, quick and efficient. Good handover tailored to my experience of the products rather than a scripted one size fits all. Wanted to purchase from stock and excellent range of vehicles available and driving away in 24 hours
Explained all the vehicles features and functions.
Due to dealing with Gary Hampton as he went out of his way to help me
I would not go anywhere else other than Specialist Cars Stevenage.The service received in both the Sales and Aftersales Departments is nothing short of exemplary.
Gave me the answers and options I was looking for
The experience as allways been fine, I am never happy when we discuss the value of my car. It never seems to meet my valuation so it allways costs me more. But we allways come to an acceptable figure.
I was kept in touch throughout - even though my job makes it difficult to be contacted by telephone. It was always followed up with a text or email.
Was easy and a smooth transition
I came away with a deal I was happy with