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Skilled and experienced staff both at reception and in the workshop.
On time within budget.
Fast, friendly and efficient customer service.
As above.Very poor customer services.No apology.
The problem was not resolved
Car cams back clean and in time
Everything was very good
Good professional and friendly service as your expect from BMW .
Service performed as arranged in timely fashion
Potentially dangerous faults and problems with my car were detected at a routine service. The team quickly found me a slot for repairs, thus enabling me to be mobile for an important business week.
Software upgrade wiped out some of the personal settings which needed to be reset.Loan car was unavailable at an earlier appointment.Appointment was the fourth time we'd tried to book it in for the safety recall inspection.
Had a minor problem but the guys could'nt do enough to get me sorted.
Exceptional customer service and care.
done what was requested very quickly and efficiently
All Staff were courteous.
Job done ok (as far as I can tell) but really took too long. Booked for a 90min express service, arrived at 8am (booked for 8:30) baut waiting until 11am.
Issues the car were bought in for under warrranty were all solved
The staff are professional and helpful and friendly
My safety camera was unplugged and not plugged back in at the end of the service. I had an incident the following day and did not have the recording! I complained and was told I would get a call back asap, 6 days later I am still waiting.
I was very pleased with the friendly, efficient and professional service received.At the same time as having a service I had an MOT at a very competitive price.On collection it was lovely and clean, a real bonus!
Good service , kept me up to date whilst waiting.
everything just taken care of with no fuss..
Just took a little time to get to a service manager - otherwaise excellent
I had a smart repair to the front bumper. When I got home I could see slight over spray to the front number plate surround. I removed this rather than take it back which is 10 miles away. I think that more attention to detail is required.
Staff are friendly and meet my needs while keeping me informed
Work done in timely & professional manner
first class service and information , but still a little pricey compared to other online servicers
No update on progress after two hours
end of warranty check, service and MOT all done within a few hours plus car valeting.
All of the technicians are friendly and professional. A lady from reception even called me 2 days later to make sure everything went well at my appointment. Really going the extra mile to me personally.
When i took my car for its first service, it was a big shock to hear from the service team that there was no information on the system that shows my car has a full service package. They even did not know that the vehicle was bought brand new at Steve
Yet again the interior of my car was damaged, not enough to go back and complain properly about it, but 2 recalls = 2 items not as it was when the car went in to your care. Being BMW i expect perfection & it wasnt. Also, the fridge was broken on site
Cos you are quite good at it.
courteous, knowledgeable and efficient service staff
As answer to question 1
I wouldnt take my car anywhere else!
Easy to book and car returned on time
Difficult to do better.
very helpful people.
Quick & efficient and car returned beautifully clean
Would appreciate more communication in the process - ie calling to let me know what the results of the service where. I still don't know why this one was amber and the last one green
Excellent. Previously took my vehicle to Barons Cambridge last year for a recall. Dreadful service where interior trim was damaged to facilitate repair. No apology or follow-up from staff. As a result I chose to take my car to Specialist.
great service great team
Well organised, good communication, fair pricing and completed on time.
Failed to reset service interval indicator.
I'd had an issue where a sun visor had snapped; asked for review against warranty and it was remedied with no fuss. Moved my mood from being disappointed a part of my first ever new BMW had failed to knowing you guys donreally put customers first.
Found a fault that others had missed, gave expert advice and sorted the problem quickly
Great service, but very expensive
Great service ! Good team ! Special thank you To Mr Colin Donno ! Very nice person and very easy to contact with!!!
Everything went as promised
I had to return to the garage for readjustment of the hand brake. I had asked if it is possible to update the audio software but I'm still waiting for an answer for that. Could not tell me why car goes into 'limp home' mode at times.
Having asked prior if my main service had to be done by Bmw and being told no as long as genuine parts were used and because of the price i was quoted by Bmw i had it done where i could afford at present. Computer could not be reset.Disappointed.
Even with a booked appointment it takes over 30 mins to get checked in and the loan car.
Very satisfied, the service was faultless. No complaints at all.
Car in for airbag recall. Job done on time and car returned as I left it no grease or dirty stains or finger marks. Well done makes a change from what normally happens.
Very efficient and answered all questions.
I booked for a Saturday so unfortunately they couldn't take me home but they allowed me to pick up the following day from the sales office.
It would have been nice not to lose the car for another day despite letting the service department know exactly what was required... but I was pleased to have everything explained.
Had small problem, but dealt with quickly and without problem.
Professional hand over and I was kept informed all of the way. A stress free conclusion.
Would have liked a courtesy car for the day but availability would have taken the mileage over recommended figure
Car was picked up and returned to my home address which is very useful. Everything happened as agreed.
problem was within 24 hours of buying the car, delay between a local dealer and yourselves was disconcerting and took a week to fix. Service made NO contact all done through the sales rep and our pushing for info, never really got explanation
Very friendly and helpful throughout
Smooth and efficient, as usual.
I took my car for its second service. When I drove away I noticed that the car was suggesting it needed the brake fluid changing in September. The service was in August.I phoned to question- can't do it as part of the plan come back two weeks later
Everything always done on time and to our satisfaction
Efficient. Knowledgeable. Pleasant.
As above but with additional lack of knowledgable staff
Absolutely outstanding service and info about car , money etc.
I would have given 5 stars but delivery delayed because the car delivered was incorrectly specked. Did not mark down more because of the manner in which the mistake was dealt with.
Had to return car next day for a small issue hence not 5 stats
Thoroughly professional, courteous, helpful and informative.
Made to feel like a valued customer. finance explained clearly. Sales chap Ashley nothing was too much trouble.
Everything was explained step by step unlike other manufacturers. Updated on progress regularly.
Very professional in all aspects
Got exactly what I wanted
excellent all round
Always helpful and friendly. Quick responses to questions and emails and I was kept informed on expected delivery date.
everything done nicely with no hurry
Sales team were very professional.
Was provided with all relevant information based on my requirements and no pressure to add to cost.
Responded to all requests for info and test drives. Provided info in a timely and complete manner. Darrin was the sales person.
As above.All went smoothly from order to handover.Loved every second. Always felt Welcolme.
No pressure just help and advice.
Very professional service and experience.
Could not fault anythin
I got an amazing car for an amazing price.
Great service by Darrin Taylor. 2nd car from this centre and will definitely return
Purchase and delivery both went seamlessly with Lee and senior members of the team being able to answer any questions we had.
Angelo the sales person was brilliant. He kept me informed throughout the transaction which at times was difficult due to the failure of another BMW dealership to honour a confirmed sale. Specialist Cars and Angelo were exemplary throughout.
Specialist Cars Stevenage surpassed all my expectations
Lee wadsworth was a true "Old School" sales exec.... no hard selling, no wrong info, true to his words and most importantly did every thing possible to satisfy our requirements right from the quote stage the delivery stage
All round excellent experience
Our salesman (Gary) was helpful, friendly and very knowledgeable, we was kept up to date with all information and progression of our order.
Specialist Cars provided an outstanding customer experience with my purchase led by Gary Hampton.
The sales person was extremely professional, upgrading my car to a new one was very easy and the process simple and a pleasure.
Ashley Baulk was good as my contact