Loading...

ABOUT SPECIALIST CARS STEVENAGE.

The needs of BMW drivers are specialised. We have the expertise to help in every possible way.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

Hiring: Parts Advisor

Read

Hiring: Parts Advisor

Read

Impress with the new BMW Shadow Edition

Read

The BMW Lower Emissions Allowance.

Read

BMW Lower Emissions Allowance Scheme

Read

116d M Sport 5 Door Sports Hatch Summer 2017 Offer

Read

Diesel Technology Informer.

Read

Yet More Reasons to Buy a BMW 1 Series

Read

Specialist Cars are proud to Support Rennie Grove Hospice

Read

BMW i3 Service Inclusive

Read

HIRING: RETAIL SALES CONSULTANT

Read

BMW Head-Up Screens at Specialist Cars

Read

BMW Advanced Car Eye at Specialist Cars

Read

BMW Integrated Navigation at Specialist Cars

Read

Specialist Cars VIP BMW M2 Launch Event

Read

Hiring: Retail Sales Consultant

Read

St Albans Motor Show - 20th March 2016

Read

BMW i Lap London Event

Read

BMW Electric Week, 19 - 28 Feb.

Read

Specialist Cars - BMW Marketing Champions 2015.

Read

Roof off. Game on.

Read

Where Next?

Read

BMW XDRIVE.

Read

Explore the New BMW 5 Series and the BMW Range.

Read

ROAD TAX CHANGES 01/04/2017

Read

Specialist Cars Exclusive Spring Offers

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Clive Fletcher

Head of Business
  • Years in the company

Clive James

Finance Director
  • Years in the company
  • Department Accounts

David Nolan

BMW Used Car Sales Manager
  • Years in the company
  • Department BMW Sales

Paul Humphrey

BMW New Car Sales Manager
  • Years in the company
  • Department BMW Sales

Ian Payne

BMW New Car Retail Sales Manager
  • Years in the company
  • Department BMW Sales

David Hannibal

BMW New Car Retail Sales Manager
  • Years in the company
  • Department BMW Sales

Aaron Shiels

BMW Used Car Retail Sales Manager
  • Years in the company
  • Department BMW Sales

Jag Chima

BMW Used Car Retail Sales Manager
  • Years in the company
  • Department BMW Sales

Andrew Semon

Retail Sales Consultant
  • Years in the company
  • Department BMW Sales

Angelo Evangelou

Retail Sales Consultant
  • Years in the company
  • Department BMW Sales

Daniel Tuttle

Retail Sales Consultant
  • Years in the company
  • Department BMW Sales

John Freeman

Retail Sales Consulatnt
  • Years in the company
  • Department BMW Sales

Lee Barker

Retail Sales Consultant
  • Years in the company
  • Department BMW Sales

Lee Wadsworth`

Retail Sales Consultant
  • Years in the company
  • Department BMW Sales

Wendy Lee

Retail Sales Consultant
  • Years in the company
  • Department BMW Sales

Ashley Baulk

Retail Sales Consultant
  • Years in the company
  • Department BMW Sales

Megan Ralph

BMW i Sales
  • Years in the company
  • Department BMW Sales

Laura Hazelton

Group Marketing and CRM Manager
  • Years in the company
  • Department Marketing

Bill Overington

Group Corporate Sales Manager
  • Years in the company
  • Department Corporate

Brian McCann

Local Business Development Manager
  • Years in the company
  • Department Corporate

David Venn

Local Business Development Manager
  • Years in the company
  • Department Corporate

Amanda Jenkins

BMW Sales Admin Manager
  • Years in the company
  • Department Admin

Calder Leighton

Aftersales Manager
  • Years in the company
  • Department Aftersales

Robert Dunnett

Service Manager
  • Years in the company
  • Department Aftersales

Marc Somers

Parts Manager
  • Years in the company
  • Department Aftersales

Sam Giambrone

Service Reception Host
  • Years in the company

Wayne Clark

Service Advisor
  • Years in the company
  • Department Aftersales

Tracy Merson

Service Advisor
  • Years in the company
  • Department Aftersales

Gareth Robinson

Service Advisor
  • Years in the company
  • Department Aftersales

Ashley Hadfield

Parts Advisor
  • Years in the company
  • Department Aftersales

Lee Matthews

Parts Advisor
  • Years in the company
  • Department Aftersales

Shaun Stone

Parts Advisor
  • Years in the company
  • Department Aftersales

Don Brown

Parts Advisor
  • Years in the company
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Had small problem, but dealt with quickly and without problem.

Service

Professional hand over and I was kept informed all of the way. A stress free conclusion.

Service

Would have liked a courtesy car for the day but availability would have taken the mileage over recommended figure

Service

Car was picked up and returned to my home address which is very useful. Everything happened as agreed.

Service

Very friendly and helpful throughout

Service

see above

Service

Smooth and efficient, as usual.

Service

problem was within 24 hours of buying the car, delay between a local dealer and yourselves was disconcerting and took a week to fix. Service made NO contact all done through the sales rep and our pushing for info, never really got explanation

Service

As above

Service

staff great

Service

Everything always done on time and to our satisfaction

Service

I took my car for its second service. When I drove away I noticed that the car was suggesting it needed the brake fluid changing in September. The service was in August.I phoned to question- can't do it as part of the plan come back two weeks later

Service

Efficient. Knowledgeable. Pleasant.

Service

As above but with additional lack of knowledgable staff

Service

It was obviously not fixed (a vibration) however returned to me as resolved (at the 1st visit)

Service

All staff were very helpful and professional

Service

Maintenance check completed efficiently and handbrake adjustment requested has given me peace of mind.

Service

They did the job, and kept me informed.

Service

Car in for repair twice in a week but now seems ok. No loan car offered firs time and was without a car for. 3 days. Car arranged second time. Ian the technician was very helpful.

Service

Excellent customer relations.

Service

Vehicle low oil warlning light illuminated on way home, needed to return vehicle to have correct level of oil added. Ian Freeman dealt with it instantly and efficiently as he always does.The vehicle misfires in wet. This still happens.

Service

Keep me well informed

Service

You would have to contact me

Service

All perfect

Service

Quick and efficient service.

Service

Kept waiting far too long 11/2 hour service took 3 hrs

Service

I was given a number of calls to keep me updated on progress with the repairs and nothing was too much trouble for the service team.

Service

Fault fixed but as it is a common fault perhaps should have been recalled?

Service

Had to wait quite a long time to be seen (30 minutes) compared to previous services elsewhere. however staff were friendly and attentive

Service

Engineers were on the ball

Service

Still waiting to hear about an update for the navigation system

Service

good service but always a little late on the time promised.don't be so ambitious with the estimated finish time and I wont come back so early and have to wait.

Service

I feel cheated and made to look like a idiot by someone trying to get more money from me.

Service

Very good service and quick turnaround time. Wash and vac could have been better though.

Service

See above

Service

Super efficient, helpful and friendly. Could not fault the service at all.

Service

Service completed to spec and time. Additional items were identified and I was able to discuss early resolution. Costs were competitive.

Service

The work was completed while I waited (Brake fluid service) and the car was cleaned before I left the dealership. In the interim I was able to work using the centre's Wi-Fi and enjoying light refreshments.

Service

Note sure whether or not to blame Specialist Cars from wrong setting of service indicator and for issuing no reminder of service due. Having said that they worked hard to correct the mistake. Service was carried out 2 months overdue - which cost me.

Service

I received conflicting information - when car recovered I waited until later on to check it had been received (would have expected a courtesy call to say it had arrived) then had to chase the following day to find out what was happening!

Service

Time lines are a bit off. Left the car all day, no phone call as to progress on arrival told the programming would only be 10 minutes which turned out to be 30 minutes. Then the car was washed, told this would be 20 minutes turned out to be 50 minute

Service

Same as above

Service

Wayne, the Service Advisor, was having to deal with separate issue report by myself and my husband. He managed us both very well.

Service

It was just an MOT but always enjoy visiting Specialist Cars with comfortable reception area and knowledge that the car is being inspected by BMW experts.

Service

Friendly stuff and professional

Service

As above

Service

See my comments above.

Service

No issues

Service

Took 3 hours for someone to call me back

Service

The staff were very helpful in finding us a car within our budget

Service

I was there for an MOT and, at £39.99, it was cheaper than far less superior garages....my car was valeted and cleaned amazingly also for this price so I left feeling very impressed and happy

Service

Couldn't answer question on car

Service

Booked me in quickly. Gave us a reduction in cost on oil service on my bmw m5 just for being a regular, loyal customer

Service

Efficient service

Service

No courtesy car available. Nobody available for 45 minutes to provide lift to station. Fault not corrected according to car system on first visit and then no clue as to why warning did appear when re-examined

Service

Good friendly polite service.

Service

Made me feel welcome from start to finish

Service

See answer to Q1. Repair not fully completed first time. Not good enough given prices charged.

Service

delivered service quality matching the BMW brand expectation

Service

I end up not having my car back for 3 days. New car under warranty, should provide courtesy car anything over a day.

Service

I like my local service because very friendly team work! Specially would like say Thank you to Colin Donno great customer service provider!!!

Service

Always receive excellent service from Specialist cars. Always friendly and welcoming and helpful.

Service

HELPFUL AND KEPT ME FULLY INFORMED OF PROGRESS

Service

Late arrival on collection

Service

Quick, efficient, attention to detail, customer care excellent.

Service

Very friendly and efficient staff

Service

They did exactly what they promised the car was ready when they said The service advisor was very polite and answered my questions about what they had done and other information I needed

Service

The service on the car was good and car cleaned but as per the above personal service was poor

Service

.

Service

I have to keep reminding Service to leave the car as they find it, i.e. The radio on the same station, all the dials as they found them etc, etc, and this does not happen.

Service

As above

Service

see above. Being told my car would be ready in 10 mins and having to wait 40 mins gave me the distinct impression that I was being fobbed off.

Service

quick and efficient service

Service

The problem that the car went in for has returned.

Service

Would have said 'completely satisfied' except when the car was serviced, a tyre was replaced and I was told it would cost £168, when I went to collect the car it was in fact £198, I assume that I was told the VAT exclusive price.

Service

Only garage out of three others who understood our situation and frustration. Living in N Ireland and enroute to France with a caravan on tow is not ideal when car develops a problem. That compounded with the fact we are senior citizens

Service

Extremely courteous and prificient

Service

I had to return to get my service light reset

Service

The service was personal, communication was excellent, repair was completed quickly and efficiently

Service

Job completed on time and drop off to station. Only thing that would be better is to have more courtesy cars available

Service

Collection and delivery of car very good and efficient. Only dropped a few points for same reason as in question 1

Service

I commented that my car loses power when it firstly starts up before my warranty was over and I took it in and they done some work on it and nothing changed it still loses power, now my warrantys over they want nothing to do with me, not returning

Service

Car was repaired and cleaned

Service

great people

Service

Slight delay in having the car returned tome after the work was finished.

Service

Excellent care by staff

Service

The faults were addressed but the car was returned to my wife unwashed. I did receive an email explanation of the engine fault which was appreciated.

Service

We took the car back due to a fault on the transmission On collection no reasons were given about what was found.

Service

They had to keep the car in overnight as a part was required. The service guy I dealt with was extremely fair with the pricing and gave me a loyalty discount. He was very helpful and alsoan obvious enthusiast.

Service

The representative overseeing my service failed to contact me about timing and cost. I had to contact the service centre myself. However, all was done within the day so overall satisfied.

Service

Great reception, lots of vehicles and sales people to talk to whilst a good service was carried out

Service

Great service and well looked after

Service

All round excellent experience

Sales

Lee wadsworth was a true "Old School" sales exec.... no hard selling, no wrong info, true to his words and most importantly did every thing possible to satisfy our requirements right from the quote stage the delivery stage

Sales

Our salesman (Gary) was helpful, friendly and very knowledgeable, we was kept up to date with all information and progression of our order.

Sales

Specialist Cars provided an outstanding customer experience with my purchase led by Gary Hampton.

Sales

The sales person was extremely professional, upgrading my car to a new one was very easy and the process simple and a pleasure.

Sales

Ashley Baulk was good as my contact

Sales

I was informed because I wanted a petrol car that it could take up to 12 weeks for delivery. I was kept informed of progress regularly.

Sales

Everything went smoothly and to plan & I was kept well informed as to the delivery date of my new car.

Sales

As above

Sales

I was informed all the way through the purchase to the highest degree

Sales

Given regular updates on the progress of my new car. Always someone available to help with any questions I might have.

Sales

Was kept well inform any issues was sorted out straight away

Sales

The sales people are friendly and ensure that you are treated as a valued customer. They maintain contact and as a returning customer it is nice to be recognised by familiar faces.

Sales

The sales representative Darrin Taylor kept me informed at every stage of the process, from placing of the factory order to ultimate delivery of the car. The handover process was very comprehensive and helpful.

Sales

Brilliant service

Sales

Good customer focus

Sales

They make every visit a pleasure, very polite welcoming, and I always have free drink

Sales

n/a

Sales

Angelo Evangelou, helped us every step of the way with the purchase of our new BMW car with Motability. His personal attention, helpfulness, knowledge and honest straightforward approach were excellent. Hospitality from Angelo and Staff very good.

Sales

This is the first time I have purchased a brand new car for personal use and have driven company cars in the past. So this experience was special for me and my expectation was high. BMW exceeded that expectation in both service and attention.

Sales

Lee and Ian always very helpful. Lee is superb would not buy a BMW with anyone else

Sales

See answer to first question. I would also add that when I asked to change components of my order late in the day the centre managed to do so, despite theoretically it being too late.

Sales

Customer services is excellent... I would have like to have given more extended explanation of the applications in the car, but apart of that, I am very satisfied.

Sales

I would've given 5 stars if the car was delivered on the day it was registered.My car was registered on 30/06 but wasn't delivered until 6 days later. Otherwise the whole process went very smoothly and rather quick. 5 to 6 weeks from order to delive

Sales

Clear, quick and efficient. Good handover tailored to my experience of the products rather than a scripted one size fits all. Wanted to purchase from stock and excellent range of vehicles available and driving away in 24 hours

Sales

Explained all the vehicles features and functions.

Sales

Due to dealing with Gary Hampton as he went out of his way to help me

Sales

I would not go anywhere else other than Specialist Cars Stevenage.The service received in both the Sales and Aftersales Departments is nothing short of exemplary.

Sales

Gave me the answers and options I was looking for

Sales

The experience as allways been fine, I am never happy when we discuss the value of my car. It never seems to meet my valuation so it allways costs me more. But we allways come to an acceptable figure.

Sales

I was kept in touch throughout - even though my job makes it difficult to be contacted by telephone. It was always followed up with a text or email.

Sales

Was easy and a smooth transition

Sales

I came away with a deal I was happy with